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I needed to cancel a visit to Iceland when my absolutely vaccinated daughter and her boyfriend, who was presupposed to journey with us, contracted COVID-19. I needed to cancel all of the pay as you go parts of our journey, which required many emails and cellphone calls. I used to be throughout the cancellation window for all of the parts of our trip.
Most refunds have been immediate. However I’m having bother with the Blue Lagoon, a resort resort, and a snorkeling journey. The Blue Lagoon won’t reply to any inquiries, though I acquired affirmation of cancellation. I’ve not seen a refund from them.
DIVE.IS, the snorkeling tour firm, claims they by no means acquired my emails to cancel. They later responded to my inquiries through electronic mail — so the corporate have to be receiving them — and in addition through Fb. They stated their tech group would “look into it,” however that was greater than every week in the past, and I’ve heard nothing since.
I contacted them once more however have acquired no response. I’m simply questioning what else I can do to get outcomes from an organization in Iceland. I’ve advised them that we’ll rebook sometime, so I need to have the ability to do enterprise with them once more. I’m nervous that each of those corporations will simply ghost me, and I’ve no recourse.
Are you able to assist me get a refund of my pay as you go Blue Lagoon and snorkeling tickets? — Kim Josund, Lake Forest Park, Washington
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